WebSphere

Title:

IBM Voice Gateway

Stream:

Cloud Platforms and Process (6)

Speakers:

Kevin Postreich; Thomas Banks

Abstract:

Learn about the IBM Voice Gateway - a WebSphere based offering which is bringing Watson's cloud services to call centers, allowing Watson to talk to callers and act as a virtual agent, as well as listening into calls between live agents and a caller to provide useful information to the live agents in real-time, saving time and aiding the agents in resolving calls quickly and easily.

Download:

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Bio:

Kevin Postreich:

Kevin is the IBM World Wide technical sales lead for WebSphere Application Server, supporting customer deployments of WebSphere Application Server and Liberty, WebSphere eXtreme Scale and WAS on Cloud solutions. His role and responsibility also includes development and delivery of technical accelerators for IBM technical sales organizations, customers, and business partners around the world. He routinely leads customer workshops and delivers technical enablement designed to accelerate the experience, knowledge, and adoption of IBM Hybrid Cloud and Systems Middleware solutions. Kevin is a regular speaker at IBM events such as WebSphere User Groups, Software Technical Academies, and InterConnect. He has experience with WebSphere in context of IBM Bluemix, DevOps, UrbanCode Deploy, Docker, micro services, APIs, WebSphere Connect, IBM PureApplication System, eXtreme Scale and more.

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Thomas Banks:

Thomas Banks is a senior offering manager for WebSphere Application Server and the IBM Voice Gateway. Tom has over 7 years experience working in the WebSphere Application Server team, and specializes on the WebSphere in Docker strategy as well as Voice Gateway.

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