WebSphere

Title:

Serviceability: how Portal developers can turn administrators into friends AND have more time for development

Stream:

Digital Experience (2)

Speakers:

Graham Harper; Richard Shooter

Abstract:

Developers are experts in delivering business functionality and constantly searching for better methods to meet functional requirements for their businesses but they often miss the opportunity to help meet the non-functional requirements key to satisfying today's users. Applying the same skills and techniques to supportability, configurability, availability and maintainability by considering your operational staff as another key stakeholder can dramatically improve these aspects. And don't despair, you don't need to start from scratch - your organisation's existing common approaches and frameworks can be used to address these aspects across projects. In this session we offer practical design advice to help your Portal applications respect the "-ilities" and to keep your administrators and users happy.

Download:

Serviceability.pdf

Bio:

Graham Harper:

Graham is a Senior System Architect and Consulting IT Specialist with IBM Software Services for Collaboration. He has been designing solutions using Lotus software for 22 years and with WebSphere Portal for over 10 years. He is a Sun Certified Java Architect and Programmer and an IBM Certified Solution Developer. Prior to joining Lotus 20 years ago, Graham worked as a management consultant with Price Waterhouse. Graham holds a BA in Mathematics and Computation from the University of Oxford.

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Richard Shooter:

Richard Shooter is a technical consultant with IBM Software Services in the UK.

Richard has led and contributed to a number of large enterprise IBM Portal projects with over the last 8 years.

Richard specialises in architecture design & implementation, and systems programming. Richard also has extensive experience in collaborative solutions, messaging systems and UNIX.

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