WebSphere

User Group UK

Title:
A spotlight on IBM Support
Stream:
WebSphere Application Server 3 (2)
Speakers:
Gerald Fulleylove
Abstract:
Problem support in the 21st Century. We don't have a WATSON style machine that provides all the answers for you, YET!
Good old fashion problem isolation and determination skills in ever more complex environments are still at the heart of problem
solving today. This presentation aims to cover how we look today in the UK and Globally, and explain how you can help us to speed up
problem resolution when you need to call on us.
Bio:

Gerald Fulleylove:

Gerald Fulleylove. Is an IBM Software Support Expert with 25 years experience working directly on customer sites and remotely.
IBM Potted history: Banking and System 390 Networking specialist working in Central London, before moving to lead IBM UK Tivoli support mission in 1995. In 2008 Certified as IBM WebSphere specialist, working currently in UK, EMEA and Follow the Sun Support Teams. He has spent several months on assignments working with WebSphere level 2 and 3 support teams in Raleigh NC and Austin Texas.
He is Charter IT Professional and IBM signatory to the British Computer Society and has led IBM's own UKI Support Profession since 1995.

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